Privacy Policy
Last Updated: October 27, 2025
⚠️ Important Notice
Philadelphia Realtors operates as a real estate referral service. We collect consumer information and refer prospective clients to licensed real estate agents and brokers.
By using our Service, submitting information through our Website, or communicating with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
📋 Table of Contents
- Definitions
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Cookies and Tracking Technologies
- Marketing Communications and Your Rights
- Data Retention
- Data Security
- Your Privacy Rights
- International Users and Data Transfers
- Children’s Privacy
- Third-Party Links and Services
- Changes to This Privacy Policy
- Contact Information
- Additional Disclosures
- Consent and Agreement
1. Definitions
“Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked with you, including but not limited to: name, email address, phone number, mailing address, property address, financial information, search history, and browsing behavior.
“Service” means our website, mobile applications, lead generation forms, referral services, and all related communications and interactions with our Company.
“Referral Partner” means licensed real estate agents, brokers, lenders, inspectors, contractors, and other service providers to whom we may refer your information.
“Third-Party Service Providers” means companies that perform services on our behalf, including marketing platforms, analytics providers, CRM systems, and communication services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Complete contact forms or lead generation forms
- Request property valuations or market analyses
- Sign up for newsletters, alerts, or updates
- Call, text, email, or chat with us
- Register for an account
- Participate in surveys or promotions
This information may include:
- Full name
- Email address
- Phone number (mobile and landline)
- Mailing address
- Property address (current or prospective)
- Property details and preferences
- Buying or selling timeline
- Price range and financial information
- Move motivation and circumstances
2.2 Information Collected Automatically
When you visit our Website or use our Service, we automatically collect:
- IP address and geolocation data
- Device type, operating system, and browser information
- Unique device identifiers
- Pages viewed and time spent on pages
- Links clicked and search queries
- Cookie identifiers and tracking data
2.3 Information from Third-Party Sources
We may obtain information about you from:
- Public records (property ownership, tax records, deed information)
- Data aggregators and marketing partners
- Social media platforms
- Real estate listing databases (MLS systems)
- Referral partners who share information about you
3. How We Use Your Information
3.1 Primary Uses
We use your Personal Information to:
- Provide Referral Services: Match you with qualified real estate professionals based on your needs and location
- Facilitate Transactions: Coordinate introductions and communications between you and Referral Partners
- Communicate with You: Respond to inquiries, provide requested information, send updates about your referral status
- Provide Property Information: Deliver home valuations, market reports, and property alerts
3.2 Marketing and Promotional Uses
With your consent (where required by law), we use your information to:
- Send promotional emails about real estate services and market trends
- Deliver targeted advertising on our Website and third-party platforms
- Send SMS/text messages about services and promotions
- Make telemarketing calls regarding our referral services
- Provide personalized content and recommendations
6. Marketing Communications and Your Rights
6.1 Email Marketing
By providing your email address, you consent to receive marketing emails from us about real estate services, market updates, and related offerings.
Your Rights: You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.
6.2 Text/SMS Marketing
By providing your mobile phone number and opting in, you expressly consent to receive marketing text messages from us using an automatic telephone dialing system or artificial/prerecorded voice.
Important Information:
- Message and data rates may apply
- Message frequency varies based on your preferences
- Opt out at any time by replying “STOP” to any text message
- Reply “HELP” for assistance
Your consent is not a condition of purchasing any goods or services.
6.3 Telemarketing Calls
By providing your phone number, you consent to receive telemarketing calls from us and our Referral Partners regarding real estate services, even if your number is on the National Do Not Call Registry.
Your Rights: You may request to be placed on our internal Do Not Call list at any time by contacting us.
7. Data Retention
We retain your Personal Information for as long as:
- Necessary to provide you with services
- Your account remains active
- Required by law or regulation
- Needed for legitimate business purposes
When you request deletion of your Personal Information, we will delete or de-identify your information within a reasonable timeframe, except where retention is required by law.
8. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your Personal Information, including:
- Encryption of data in transit and at rest (where feasible)
- Secure server environments with firewall protection
- Access controls limiting employee access to Personal Information
- Regular security assessments and updates
No security system is impenetrable. We cannot guarantee absolute security of your information. Unauthorized entry, hardware or software failure, and other factors may compromise security at any time.
9. Your Privacy Rights
9.1 Rights Under U.S. State Privacy Laws
Depending on your state of residence, you may have the following rights:
- Right to Know: Request information about the Personal Information we collect, use, and disclose
- Right to Access: Request a copy of the Personal Information we maintain about you
- Right to Delete: Request deletion of your Personal Information (subject to exceptions)
- Right to Correct: Request correction of inaccurate Personal Information
- Right to Opt-Out: Opt out of the “sale” or “sharing” of your Personal Information for targeted advertising
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
9.2 How to Exercise Your Rights
To exercise these rights, please:
- Email us at: hello@philadelphiarealtors.com
- Call us at: [PHONE NUMBER]
- Submit a request through our Website
We will respond to verified requests within 45 days (or as required by applicable law).
9.3 California Privacy Rights
California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific rights described above.
9.4 Other State Privacy Rights
Virginia, Colorado, Connecticut, Utah, Montana Residents: You have rights similar to those described above. Contact us using the methods listed in Section 9.2.
10. International Users and Data Transfers
Our Service is intended for users located in the United States. If you access our Service from outside the United States, please be aware that:
- Your information will be transferred to and processed in the United States
- U.S. data protection laws may differ from those in your country
- By using our Service, you consent to the transfer of your information to the United States
11. Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately at hello@philadelphiarealtors.com.
12. Third-Party Links and Services
Our Website may contain links to third-party websites, services, and applications. We are not responsible for the privacy practices or content of these third parties.
When we share your information with Referral Partners, those partners are independent third parties with their own privacy practices. We do not control how they use, store, or protect your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notice of Changes: We will notify you of material changes by posting the updated Privacy Policy on our Website with a new “Last Updated” date and/or sending an email to the address associated with your account.
Your Continued Use: Your continued use of our Service after changes become effective constitutes your acceptance of the revised Privacy Policy.
14. Contact Information
General Inquiries
Philadelphia Realtors
Email: hello@philadelphiarealtors.com
Phone: [PHONE NUMBER]
Address: [PHYSICAL ADDRESS]
Privacy Rights Requests
Email: hello@philadelphiarealtors.com
Subject Line: “Privacy Rights Request”
Include: Your full name, email address, phone number, and description of your request
Do Not Call Requests
Email: hello@philadelphiarealtors.com
Phone: [PHONE NUMBER]
Subject Line: “Do Not Call Request”
15. Additional Disclosures
15.1 Referral Fee Disclosure
We may receive referral fees, commissions, or other compensation from Referral Partners when we refer your information and you complete a transaction. This compensation does not affect the services provided to you by the Referral Partner.
15.2 Not a Brokerage
Philadelphia Realtors is a referral service and is not a licensed real estate brokerage. We do not provide real estate brokerage services, represent buyers or sellers in transactions, or provide legal, financial, or tax advice.
15.3 No Guarantee of Services
Providing your information through our Service does not guarantee that a Referral Partner will contact you, agree to work with you, or that any transaction will be completed.
